Managing

change

It is unusual for a business to stand still: expansion, relocation and changes to work patterns can all place demands on your business communications, not just your business. By avoiding rigid solutions at the outset, or adapting more flexible options as your business matures, change can be readily ccommodated without any critical disruption to your key services.

TelMark has a number of solutions designed for the business which needs to manage change. Telecommunications can often be neglected when preparing to move sites, or expand your business, but it can be crucial for your service continuity that you select the correct solutions and work with a provider who can help you to plan effectively. Some examples of issues which you need to

consider are:

Numbering solutions - keep your number when you move premises

Reliable and timely installation of communications services at new locations - landlines, broadband and data connectivity need to be operational on day one

Taking advantage of converged voice and data

solutions when your business expands

Exploring the benefits which a hosted IP telephony system can provide for a business that expands to more than one site

Using inbound call management to balance the load of your inbound calls, especially if you have peak or seasonal calling patterns

Connecting temporary sites quickly and reliably using hosted IP telephony and business grade connectivity

Adapting to the needs of an increasingly remote and mobile workforce, using home worker solutions and smartphone applications

How should you prepare for change in

your business?

Keep your number

Keeping the same well known contact numbers when your business relocates or diversifies can be critically important, but standard products do not make this an easy requirement to meet. However, Tel:Mark can provide you with a range of solutions and help to make sure that further changes will not cause you any numbering headaches. Hosted IP telephony and SIP trunking solutions can allow you to use geographic numbers from areas other than your actual location, which makes changing location a smoother process, while also allowing remote or home workers to use numbers from the same range as your head office number. You can even apply a UK number to a handset in an overseas location anywhere in the world.

New location - new services

When your business is opening up at a new location, it is imperative that you are connected from day one. By working with Tel:Mark, we can advise you on the typical industry lead times for voice and data connectivity at your new site and make sure that the services you need are up and running when you move in.

 

A new location can act as a trigger to look at how you can converge your voice and data services on to one network, but retain the reassurance of back-up options and resilient configurations. SIP trunking can be a sensible alternative to ISDN connectivity for your landline calls, especially if you  can run all your communication services over a dedicated data circuit, with a broadband product

as your back-up.

 

SIP trunking or hosted IP telephony also provides access to next generation services such as click to dial toolbars for Outlook and network based call recording. These are just two examples of how your evolving business can acquire advanced communication services on a pay as you use model, without needing to commit to rigid capital investment.  

Flexible and adaptable solutions

Traditional phone systems can sometimes be restrictive and may not be the ideal option for any businesses which regularly change size and location, especially if you have a significant number of remote or home workers. A hosted IP telephony solution allows you to easily add (or subtract) any number of users almost immediately and makes communications between sites as simple as if everyone was in the same office -

including home workers. Having your main contact numbers on our inbound call management platform means that you can route calls wherever you need them to go

at any time of day, simply by logging in to a simple web portal. For a change of location the benefits are obvious - calls continue to be routed to your new location.

Stay connected

You may have relied on broadband services to connect your business to the internet and send email, which may have been more than adequate when first installed. However, businesses change scale and today every employee’s need for bandwidth is escalating rapidly.Your broadband may be limiting your business performance, especially if you are expanding. Tel:Mark can show you how adopting a dedicated data circuit, while maybe keeping your original broadband circuit as a back-up, can help your business to grow without slowing down.

 

Do your customers report that it is hard to get through to your business, especially during busy periods? Your competitors may well be more welcoming, so you need to respond. The solution may not be more staff, but a smarter use of communications technology, from simply installing more lines, so capacity is increased, to using inbound call management to provide callers with information and options to ensure that their questions or problems are quickly addressed.

 

Tel: 02920 600090

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